Last updated: May 30, 2023
TYPE OF INFORMATION WE COLLECT
- PERSONAL INFORMATION
“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.
We collect personal information from Service Professionals offering their products and services. This information is partially or completely accessible to all visitors using CS HRM ‘s website or mobile application, either directly or by submitting a request for a service. Service Professionals and customers are required to create an account to be able to access certain portions of our Website, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in response to a quote, and request information. – Service Professionals, if and when they create and use an account with CS HRM, will be required to disclose and provide to CS HRM information including personal contact details, bank details, personal identification details and participate in polls or surveys or feedbacks etc. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs.
The type of personal information that we collect from you varies based on your particular interaction with our Website or mobile application.
Consumers: During the Account registration process and during your usage of CS HRM ‘s website or application, we will collect information such as your name, postal code, telephone email address and other personal information. You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the Website or mobile application, or any comments you provide during dispute resolution with other users of the Website or mobile application.
Service Professionals: If you are a Service Professional and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, zip code, travel preferences, a description of your services, a headline for your profile, first and last name, and email address. Other information may also be required to be provided to CS HRM whilst you avail and use CS HRM ’s website or application. In addition, you may require to provide other content or information about your business, including photographs and videos.
CS HRM reserves the right to record the conversations between service professionals and consumers facilitated by CS HRM through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service professionals, resolve disputes.
- PERSONAL INFORMATION FROM SOCIAL NETWORKING SITES
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
- Information regarding your location
- Pictures and other information from your Device’s camera and photo library
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
We may obtain your device ID, which is sent to CS HRM ‘s servers and used in fraud prevention efforts.
Cookies: We and our third party service providers collect information from you by using cookies. A cookie is a small file stored on user’s computer hard drive containing information about the user. The cookie helps us analyze web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit the Website or Mobile Application, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser.
Disabling Cookies: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Website or Mobile Application because it may not function properly if the ability to accept cookies is disabled.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Website or Mobile Application to, among other things, track the activities of Website and Mobile Application visitors, help us manage content, and compile statistics about Website and Application usage. We and our third party service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Usage of the Information We Collect
1.Use of your PERSONAL INFORMATION
We collect your personal information and aggregate information about the use of our Application and Services to better understand your needs and to provide you with a better Mobile Application experience. Specifically, we may use your personal information for any of the following reasons:
To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Application and our Services;
For customer support and to respond to your inquiries;
For internal record-keeping purposes;
To process billing and payment, including sharing with third party payment gateways in connection with Website and/or CS HRM ‘s products and Services;
To improve and maintain our Application and our Services (for example, we track information entered through the “Search” function; this helps us determine which areas of our Website users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable);
To periodically send promotional emails to the email address you provide regarding new products from CS HRM, special offers from CS HRM or other information about CS HRM that we think you may find interesting;
To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;
For CS HRM ‘s market research purposes, including, but not limited to, the customization of the Website and Mobile Application according to your interests;
We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;
We also may compare personal information collected through the Mobile Application and Services to verify its accuracy with personal information collected from third parties;
We may combine aggregate data with the personal information we collect about you.
E-mail Newsletters, Referral, Votes and Surveys
At our sole discretion, CS HRM may offer any of the following free services on the Website or Mobile Application, which you may select to use or receive at your option. Certain of the following services may require you to provide additional personal information as detailed below:
- E-mail NEWSLETTERS
We may offer a free electronic newsletter to users. We will gather the email addresses of users who sign up for CS HRM for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points users to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their Profile Settings page.
2.”REFER TO A FRIEND”
Our Website and Mobile Application users can voluntarily choose to electronically forward a link, page, or document to someone else by clicking “send to a friend.” To do so, the user must provide his or her email address, as well as the email address of the recipient. The user’s email address is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues, Services, and/or the Mobile Application. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. We may use a system to “tag” users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
We may conduct user surveys from time to time to better target our content to our Mobile Application users. We will not share individual responses from these surveys with any third party. We will share aggregate data with third party service providers, partners, and other third parties. We also will post aggregate data containing survey responses on our Website and Mobile Application; that data may be viewed and downloaded by other users of our Website or Mobile Application.
We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. CS HRM may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. CS HRM is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.
We may share the information that we collect about you, including your personal information, as follows:
- DISCLOSING INFORMATION TO PROTECT US AND OTHERS
- DISCLOSING INFORMATION TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS
We may contract with various third parties for the provision and maintenance of the Mobile Application, Services and our business operations, and CS HRM may need to share your personal information and data generated by cookies and aggregate information (collectively, “information”) with these vendors and service agencies. For example, we may provide your information to a credit card processing company to process your payment. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.
3.DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF YOUR REQUEST
Your request for services may be shared with third party websites with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third party website will include the details of your request, including your location, and other contact details. Interested bidders, however, will be able to click on your request on such third party site, and will be directed to our Website or Mobile Application where they will have access to your contact details (Partial or complete), as would any other service provider on our Website or Mobile Application interested in bidding on your request.
4.DISCLOSING TO OTHER USERS OF OUR WEBSITE
If you are a Service Professional, the information that you post (other than your payment information) is available to other users of our Mobile Application and our Services. Comments that users post to our Website and Mobile Application also will be available to other visitors to our Website (see our discussion of User Generated Content below). In addition, we will post the results (in aggregate form) of surveys to our Mobile Application. If you are a consumer, name, and location, as well as the details of your request, are available to all visitors to our Website and Mobile Application. Bidding professionals also will be permitted to see the consumer’s full name, telephone number, email address and the -location
5.DISCLOSURE OF THE INFORMATION TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS
We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.
6.DURING THE CHANGE OF CONTROL OR BANKRUPTCY
In the event that CS HRM undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of CS HRM’s assets to which this Website relates or other corporate reorganization in which CS HRM participates, and is thus merged with or acquired by a third party entity (a “Successor”), CS HRM hereby reserves the right to transfer the information we have collected from the users of the Website and/or Services to such Successor.
In addition, in the event of CS HRM’s bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application or laws or equitable principles affecting creditors’ rights generally, CS HRM may not be able to control how your information is transferred, used, or treated and reserves the right to transfer the information we have collected from the users of the Mobile Application, Website and/or Services to non-affiliated third parties in such event.
7.PROPOSE FOR INFORMATION DISCLOSURE
We may share your personal information with other Registered Users to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific Service. For instance, when you contract for a specific Service with another Registered User, CS HRM will send that Registered User a notice that includes the personal information that you have chosen to allow CS HRM to reveal to users with whom you contract.
EXTERNAL WEBSITES LINKS
EDIT YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
CHOICES YOU HAVE DURING THE USE OF YOUR PERSONAL INFORMATION?
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your Account or any Services you have requested or received from us.
- AD NETWORKS BY THIRD PARTIES
YOUR FULL NAME AND USE OF HRM INFORMATION
- FULL NAME OF YOURS
As a Registered User of the Website and Mobile Application you will select a Full Name during the registration process. All of your activities on the Website and Mobile Application will be traceable to your Full Name. Certain other people, including other Registered Users with whom you have transacted business via the Website, can see a large part of your activity on the Website. If you book a service with a Registered User, cancel a scheduled service with a Registered User, receive an offer on your posted service from a Registered User, or have posted a service, CS HRM may send a notice to you or the appropriate Registered User that includes your Full Name. Thus, if you associate your real name with your Full Name, the people to whom you have revealed your name may be able to personally identify your Website and Mobile Application activities.
2.USING INFORMATION FROM CS HRM
The Mobile Application facilitates your sharing of personal information with others in order to negotiate, provide, and use the Services. If you agree to contract for a service with another Registered User, you may need to reveal your name, email, phone number, or personal address to that individual so that the service may be performed. Please respect the privacy of others. You agree to use the information of other users solely for the following purposes: (a) CS HRM -transaction-related purposes; and (b) using Services offered through the Website or Mobile Application.
- PROTECT YOUR ACCOUNT
Your password is the key to your Account. When creating your password, you should use unique numbers, letters, special characters, and combinations thereof. In addition, DO NOT disclose your password to anyone. If you do share your password or your personal information with others, you are solely responsible for all actions taken via your Account. If you lose control of your password, you may lose substantial control over your personal information and be subject to legally binding actions taken on your behalf. Thus, IF YOUR PASSWORD HAS BEEN COMPROMISED FOR ANY REASON, YOU MUST IMMEDIATELY NOTIFY CS HRM TO CHANGE YOUR PASSWORD.
CONTENT GENERATED BY USERS
We invite you to post content on our Website and Mobile Application, including your comments, feedback, pictures, and any other information that you would like to be available on our Website. If you post content to our Website, all of the information that you post will be available to all visitors to our Website. If you post your own content on our Mobile Application, Website or Services, your posting may become public and CS HRM cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. CS HRM MAY, IN ITS SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS DOCUMENT. HRM WILL POST ITS UPDATED POLICY ON THE WEBSITE ON THIS PAGE. CS HRM ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR ANY CHANGES. YOUR CONTINUED USE OF THIS WEBSITE AND/OR CONTINUED PROVISION OF PERSONAL INFORMATION TO US WILL BE SUBJECT TO THE TERMS OF THE THEN-CURRENT POLICY.
Data Safety Section
We take the security of your personal information seriously and implement reasonable measures to protect it. We use secure servers and encryption methods to store and transmit data. We also limit access to your personal information to those employees who need it to perform their job functions. However, please note that no method of transmission or storage can be guaranteed to be completely secure, and we cannot guarantee the absolute security of your information.
Location Data Type – Precise Location
Our services may collect and use your precise location data to provide location-based services. This information is used to enhance your experience and may be shared with third-party service providers who assist us in providing location-based services. We do not share your precise location data with third parties for their own marketing purposes.
If you do not want us to collect or use your precise location data, you can disable location services on your device or browser. Please note that disabling location services may impact the functionality of certain features of our services.
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